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Agent Perspective: How to Provide A Positive Customer Experience

This post originally appeared on the Call Center Weekly blog.

As agents, it's our job to provide our customers with positive customer experiences. How is that done?  I believe it's a five step process.  Below is an infographic that illustrates my formula for customer satisfaction.

 How to Provide a Positive Customer Experience

About Kyra Young:

Kyra is a Product Expert at iContact Corporation. Kyra manages her day by providing customer service to small business and enterprise clients. She strives to build relationships with customers while assisting them with using the iContact application. Kyra has a background in supporting macros, developing graphics, and producing maps. In her spare time she enjoys photography, fashion, and art.