Date Published: April 09, 2012 - Last Updated 5 Years, 104 Days, 2 Hours, 17 Minutes ago
contact center measure FCR? The majority of you are sticking to the tried-and-true practices. The results of ICMI's
who've answered "Other." What other ways of measuring FCR has your contact center used? How would you compare them to the methods listed here? Share your answers with us here in the comments!