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E-Learning Use in the Contact Center

In the May 17, 2012 issue of Call Center Insider, we asked the ICMI Community (call center and customer care professionals, including agents, supervisors, managers, directors and executives) to share their use of/experience with e-Learning tools. The results were interesting in that the majority are either using e-Learning tools or would like to. However, a quarter of our survey participants said they are using e-Learning tools but facing some challenges. 

Take a look at this article on e-Learning to see if it's right for your center or to find some tips on making it work better.