Chat with us, powered by LiveChat DePaul University's Central Contact Center: Using Quality Assurance Tools for R&D

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

DePaul University's Central Contact Center: Using Quality Assurance Tools for R&D

This video podcast features the DePaul University Central Contact Center and its fascinating 8-year journey to better serve its students.

Susan Leigh, Associate Vice President, Enrollment Management & Marketing and Associate Professor, Liberal Arts and Sciences, presents a case study of how the University initiated and evolved its Central Contact Center. The case study provides an in-depth look at DePaul’s pre-contact center research, site visits, early contact center models, technology implementation and finally the DPCL as it is known today.