Date Published: April 30, 2012 - Last Updated 5 Years, 43 Days, 17 Hours, 35 Minutes ago
Is the Blended call center model effective? ICMI's audience says, "Yes!" 90% of those who responded to ICMI's Quick Poll last week said that the Blended model works.
So, if your call center thinking about going blended but not sure if it's right for your business, you'll want to check out our new Blended and Outbound Call Centers Series. The five-part series will explore various aspects of Outbound and Blended Call Centers and will provide a guideline for centers that are interested learning more about Outbound and Blended Call Centers.