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Virtual Call Center Provider Alpine Summits Customer Security Mountain

By The Editors | Published: April 28, 2011 | Comments (1)
Virtual contact centers are progressing in efforts to match services with brick-and-mortar centers, and data security appears to be the next frontier.  Virtual contact center solutions and services provider Alpine Access (www.alpineaccess.com) reports that it has completed an independent, third-party audit for compliance with HIPAA and HITECH Act data security requirements. After an in-depth review of its policies and procedures to ensure compliance with the administrative, physical, and technical requirements of HIPAA's Privacy and Security Rules, the company's independent data security auditor determined that the existing data security program incorporates all necessary controls to validate compliance with the new rules.
"Information security and privacy is something Alpine Access has always taken very seriously," says Christopher M. Carrington, the company’s president and CEO. Alpine claims that it was the first virtual call center to achieve PCI DSS Service Level 1. “Deploying program controls in compliance with the HIPAA and HITECH Acts gives our healthcare clients peace of mind knowing they are getting the best and most secure service possible."
Alpine Access undertook an in-depth review of its policies and procedures to ensure compliance with the administrative, physical, and technical requirements of HIPAA's Privacy and Security Rules, as well as the privacy requirements mandated by Subtitle D of the HITECH Act. The company also engaged Coalfire Systems, a leading independent IT audit firm, to complete the program review. Rick Dakin, president and founder of Coalfire says Alpine demonstrated a seasoned security program with controls designed to achieve full compliance with HIPAA and HITECH. The virtual call center has been PCI DSS Level 1 certified for the past three years. "They have taken a leadership position in proving the viability of a highly secure and compliant environment across a large and distributed workforce,” says Dakin. 

We are all striving to be better. Whether it’s being better people, better leaders, or better organizations, improvement and advancement is at the heart of our daily intentions. For the contact center, this mission of constant improvement is fundamental to every interaction. We need to meet the expectations of our customers in ways that improve their satisfaction and brand loyalty. We need to improve employee engagement as we build their skills, knowledge, and experience in ways that grow their own loyalty and improve retention. We need to improve our organization’s operational efficiencies in ways that drive revenue and improve the bottom line.

 

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