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Essential Skills & Knowledge Sample Lesson


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Download Sample Lesson

Please complete the form below to download a free sample lesson from ICMI's Essential Skills and Knowledge for Effective Contact Center Management course. This sample is taken directly from the course workbook so you can see exactly what type of lessons, activities, and topics the course covers.

You can view the course details to learn more about the general course information, or Contact ICMI Training to have an expert help you get started.

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