Events

Get ready for an unforgettable experience at ICMI's Contact Center Expo, happening October 26-29, 2026, at the scenic Gaylord Palms Resort & Convention Center!
This year, we’re bringing you a reimagined program designed to learn, connect, and inspire. From empowering keynotes to cutting edge content and unparalleled networking opportunities, this event is your chance to level up your skills, tackle your biggest challenges, and discover the latest tech solutions shaping the future of contact centers

Join us for ICMI's Contact Center Expo: A Digital Experience on April 8, 2026. This free, one-day virtual summit is designed for contact center professionals looking to advance their careers and enhance their performance.

ICMI's Contact Center Expo: A Digital Experience is designed specifically for contact center and customer service professionals to arm them with the tools, knowledge and connections that will advance their performance and career. Unlike most virtual events which can feel like consecutive webinars, we invest in delivering an interactive, community-focused experience that's rooted in practical and actionable information and customized networking.

Quality is the backbone of ICMI's Contact Center Expo live and digital events. We aim to bring you conferences that leave you with newfound confidence, increased knowledge, and excitement to improve your career and your contact center.

Sign up to receive:

• All the latest event announcements (digital and live)
• Discount offers for ICMI events
• Exclusive content downloads
• Notifications about the Global Contact Center Awards
• Call for Speaker invitation

Event highlights:

• Content-rich program

• Key learning tracks
• Networking opportunities
• Insightful keynotes
• Robost expo hall

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us