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Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

ICMI Contact Center Expo

September 7 - 10, 2021

Celebrating the Reunion of the Contact Center Community

Be there as more than 1,000 contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2021 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo.

Our reputation for vetting speakers and bringing the most knowledgeable experts to the program is unsurpassed in the industry. Contact center professionals trust the ICMI brand and know they can rely on us to deliver the most comprehensive, unbiased program.

Get the best prices of the year now! SuperSaver pricing ends 6/18/2021.

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us

ICMI Virtual Summit

Now Available On-Demand

We are pleased to announce the first ICMI Virtual of 2021. This free, one-day virtual summit designed for contact center professionals will take place on Wednesday, June 16th, 2021.

Connect with your peers and industry experts to focus on how to transform the agent experience, improve customer experience, and more. Gain access to practitioners and experts who will share their insights on transforming agent training, improving management practices, and creating innovative customer experiences.

You won’t want to miss this jam-packed program!

Interested in Sponsoring ICMI Virtual Summit? Email us at ICMIsales@informa.com.