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Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

Pre-Event Virtual Training: October 6-7, 2020 | Digital Experience Event: October 13-14, 2020

ICMI Contact Center Expo is the highest rated event in the industry with the largest network of your peers. Our reputation for vetting speakers and bringing the most knowledgeable experts to the program is unsurpassed in the industry. Contact center professionals trust the ICMI brand and  know they can rely on us to deliver the most comprehensive, unbiased program.

Interested in Exhibiting in ICMI Contact Center Expo: A Digital Experience? Contact Us

Training symposiums are your chance to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials. These focused, instructor-led classroom training sessions feature an intimate environment and peer-to-peer networking.