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Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

ICMI's Contact Center Expo: A Digital Experience

October 6 - 7, 2021

Bring Customer Service Week to Life this October

Join us this October for a digital experience like no other! 

From interactive discussion groups facilitated by dynamic industry insiders to content that supports the trending topics of the day (managing/hiring/engaging work from home staff, integrating automation/AI/chatbots, driving more performance from your operations, people and systems, and improving the customer experience), to employing AI to connect you with those who have similar interests, ICMI will help you grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired.

Be there as 2,000 contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2021 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo - A Digital Experience.

Plus, ICMI's Contact Center Expo: A Digital Experience and Customer Service Week coincide this year. To help you and your team celebrate, we have several ways to enhance your Customer Service Week festivities. Download the toolkit (with a special promo code inside), enter the Team Shoutout raffle, and much more! View our Customer Service Week page for more information.

Interested in Exhibiting at ICMI Contact Center Expo? Contact Us