CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Call for Speakers is Open

Submit your proposal to speak at ICMI's Contact Center Expo taking place October 16 - 19, 2023. 
Proposals will be accepted until March 17, 2023. 

As it always has, Contact Center Expo brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower contact center and customer experience pros to make a real difference in their careers and organizations. More than 1,000 leaders will gather in April for two days of insightful presentations, informative case studies, essential training, and strategic guidance.

We’re looking to make Contact Center Expo: a more diverse and inclusive program, featuring speakers who offer practical guidance and specific takeaways/lessons learned that will enable attendees to implement immediate improvements in their own organizations.


Important Dates

  • February xx, 2022: Call for Speakers opens
  • March 17, 2022: Call for Speakers closes
  • Week of May 12: Notification of acceptance status
  • October 16 - 19, 2023: Event dates

    Learning Tracks

    • Boost Your Culture
    • Revolutionize the Customer Experience
    • Maximize Productivity and Operations
    • Elevate Your Strategy and Leadership 


    Call for Speakers Toolkit

    In this toolkit, you’ll find:

    • An overview of the process
    • Eligibility criteria
    • Key selection criteria
    • Rules of engagement
    • Evaluation guide

    We’ve also included descriptions of the conference tracks and tips for navigating SUBS, our submission portal.

    ICMI's Contact Center Expo Speakers