Contact Center Expo & Conference Speaker Center | ICMI

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Speaker Center

Welcome to the Speaker Center, designed to help speakers plan their engagements at Contact Center Expo and promote their sessions.

The conference will take place May 13-16, 2019 at
The Diplomat Beach Resort
3555 S. Ocean Drive
Hollywood, FL 33019

To register as a speaker, please contact Kristin McNeil at

Important Dates & Deadlines:
ASAP – Signed Speaker Agreement and AV Requirements Due
ASAP – Changes to your speaker biography or photo
February 20, 2019 – Special requests for supplies or AV requirements in your session room
April 1, 2019 – Presentation Slides Due
April 17, 2019 – Hotel Reservation Discount Cutoff
April 19, 2019 – Speaker Registration Due

Speaker Tasks:

  1. Sign the Speaker Agreement, if you haven't already done so.
  2. Check your Speaker Listing & Session Schedule
  3. Submit changes to your Speaker Biography & Photo by emailing us at 
  4.  If you have any special requests for supplies in your session room or AV requirements, please submit them to us by Wednesday, February 20th.
  5. Download your Presentation Template
  6. After reading the speaker presentation guide, submit your presentation slides directly to by Monday, April 1.
  7. Make your hotel reservations by Wednesday, April 17. Please note that we recommend booking your hotel room as soon as possible, as rooms cannot be guaranteed.
  8. Register for the event by Friday, April 19. If you have any issues, please email us at
  9. Promote your presence & read about additional speaker benefits - see all the great ideas below!

Tell The World You Are Speaking at the ICMI Contact Center Expo!

Write And Get Published!

Share a blog post, article, infographic, or video on Comment on articles, or head over to our forum and start a conversation.  Learn more about being an ICMI Contributor >

Be Heard!

ICMI Live Webinars- This is a great way to grab an audience’s attention and to interact live.

Be Social! Get Connected!

Get the Mobile App! Once this app is released (mid-April), we encourage you to start posting about your session, asking questions, posting pictures, and comments. This helps develop early engagement and interest in your session.


If you’re not already, become a fan of ICMI Facebook Page and RSVP for Contact Center Expo. Invite your friends to become fans and RSVP as well. Post information on the Contact Center Expo page about your session.

Also, once you are registered for the event, you can join our exclusive Faceboook Expo19 Group Page. It's the perfect way to start early conversations with attendees!

Join the LinkedIn ICMI group and start a discussion around your session and invite your friends to join the discussion.

Follow us on Twitter. Post about the event and your session using #CCEXPO and @callcenterICMI and we’ll retweet as appropriate.

 Check out our latest videos on YouTube. You'll love watching them.


Outlined above are many opportunities to collaborate with ICMI. Become an ICMI Community Thought Leader today and help us improve the contact center and customer service profession! ICMI is excited to work with you to help increase your visibility and amplify your voice in the contact center industry.


Please contact Erica Marois, Community Manager

Twitter: @EricaMarois | Email: | Phone: (919) 348-8087

Custom Banners and Landing Pages

Soon you will receive a link to a portal through FEATHR where you can access your custom landing page, download custom banners to link to the landing page, and even a custom email to send to your followers.Stay tuned for this opportunity to promote your presence at ICMI Expo!


Public Relations Tools for Speakers: Press Release Guidelines

ICMI Contact Center Expo offers a strong audience of contact center professionals to target for an announcement about your participation. We encourage you to write and distribute news about speaking at Contact Center Expo and have put together the following press release guidelines.

  • The date and location of the event should be included in the first paragraph: ICMI Contact Center Expo is happening May 13-16, 2019 at The Diplomat Beach Resort near Fort Lauderdale, FL.
  • The following ICMI Contact Center Expo information should be included in the press release: Contact Center Expo 2019 is presented by ICMI, a respected leader and partner in the industry for over 32 years. To register to attend or exhibit at this event, or to find out more, please visit ICMI.COM/CCEXPO.

For further information on promoting your participation at ICMI Contact Center Expo, please contact Sandra Kemp.

Speaker Benefits

As a speaker, your name, title, company and biography will be featured on the Contact Center Expo & Conference website. Your session may also be featured in an event email reaching over 21,000 subscribers.

Complimentary Registration for the Entire Event
You will receive (1) complimentary registration, non-transferable 4-Day Conference Pass. We welcome you, as a speaker, to attend all 4 days, including all conference sessions, exhibits, and pre- and post-conference workshops.

Discount to Friends & Family
We encourage you to share this code in your press releases, Tweets, and Facebook posts to provide a special savings to your followers and friends who register to attend this event. Tell them to use promo code SPKR to receive $200 off any conference package.

The conference was so valuable; I learned a great deal and made some excellent connections.

Cortney Jonas Burnos, Workforce Management Director, CareCentrix


   © 2019 Informa PLC, All Rights Reserved.

   © 2019 Informa PLC, All Rights Reserved.