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Speaker Center

Welcome to the Speaker Center, designed to help speakers plan their engagements and promote their sessions.

The conference will take place May 21-24, 2018 at
Walt Disney World Dolphin Resort
1500 EPCOT Resorts Blvd.
Lake Buena Vista, FL 32830
Tel: 407-934-4000 | Fax: 407-934-4884

To register as a speaker, please contact Kristin McNeil at [email protected].

Important Dates & Deadlines:
December 15, 2017 – Signed Speaker Agreement and AV Requirements Due
March 2, 2018 – Speaker Hotel Reservation Requests Submitted to ICMI contact
April 6, 2018 – Presentation Slides Due
April 26, 2018 - Hotel Reservation Discount Cutoff
May 2, 2018 – Speaker Registration Due (highly encouraged by this date)

Speaker Tasks:

  1. Sign & Return Speaker Agreement to [email protected] 
  2. Check your Speaker Listing & Session Schedule
  3. Submit changes to your Speaker Biography & Picture by emailing [email protected] 
  4. Make your hotel reservation by Friday, March 2
  5. Download your Presentation Template (coming soon)
  6. Find submission instructions here.
  7. Upload your presentation by Friday, April 6.
  8. Promote your presence & read about additional speaker benefits - see all the great ideas below!

Tell The World You Are Speaking at the ICMI Contact Center Expo!

Write And Get Published!

Share a blog post, article, infographic, or video on Comment on articles, or head over to our forum and start a conversation.  Learn more about being an ICMI Contributor >

Be Heard!

ICMI Live Webinars- This is a great way to grab an audience’s attention and to interact live.

Be Social! Get Connected!

Get the Mobile App! Once this app is released (late March), we encourage you to start posting pictures, comments, and planning your agenda; or ask us to create a survey before your session to see what folks hope you will cover, and develop early engagement.

If you’re not already, become a fan of ICMI Facebook Page and RSVP for Contact Center Expo. Invite your friends to become fans and RSVP as well. Post information on the Contact Center Expo & Conference page about your session.

Join the LinkedIn ICMI group and start a discussion around your session and invite your friends to join the discussion.

Follow us on Twitter. Post about the event and your session using #CCEXPO and @callcenterICMI and we’ll retweet as appropriate.

Add a Badge!

Add a speaker badge to your website, email signature, blog, social media post or social media profile page.  Link it to

To download email banner images: Right click on any image and select "Save Image As".



Public Relations Tools for Speakers: Press Release Guidelines

ICMI Contact Center Expo offers a strong audience of contact center professionals to target for an announcement about your participation. We encourage you to write and distribute news about speaking at Contact Center Expo and have put together the following press release guidelines.

  • The date and location of the event should be included in the first paragraph: ICMI Contact Center Expois happening May 21-24, 2018 at the Walt Disney World® Resort near Orlando, FL.
  • The following ICMI Contact Center Expo information should be included in the press release: Contact Center Expo 2018 is presented by ICMI, a respected leader and partner in the industry for over 30 years. To register to attend or exhibit at this event, or to find out more, please visit ICMI.COM/CCEXPO.

For further information on promoting your participation at ICMI Contact Center Expo, please contact Sandra Kemp.

Speaker Benefits

As a speaker, your name, title, company and biography will be featured on the Contact Center Expo & Conference website. Your session may also be featured in an event email reaching over 21,000 subscribers.

Complimentary Registration for the Entire Event
You will receive (1) complimentary registration, non-transferable 4-Day Conference Pass. We welcome you, as a speaker, to attend all 4 days, including all conference sessions, exhibits, and pre-conference workshops.

Discount to Friends & Family
We encourage you to share this code in your press releases, Tweets, and Facebook posts to provide a special savings to your followers and friends who register to attend this event. Tell them to use promo code SPKR to receive $200 off any conference package.

ICMI conference is a wonderful opportunity to learn about new technology, network with my peers.

Nancy Ellis, Network/Telecommunications Analyst, Vectren Corporation

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.