Call for Speakers is Open
Submit your proposal to speak at ICMI's Contact Center Expo taking place October 16 - 19, 2023.
Proposals will be accepted until March 24, 2023.
As it always has, Contact Center Expo brings together experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower contact center and customer experience pros to make a real difference in their careers and organizations. Nearly 1,000 leaders will gather in October at the Loews Royal Pacific for a week of insightful presentations, informative case studies, and strategic guidance.
We are looking to make Contact Center Expo a more diverse and inclusive program, featuring speakers who offer practical guidance and specific takeaways/lessons learned that will enable attendees to make immediate improvements in their own organizations.
Deadline Extended until March 24, 2023!
February 21, 2023: Call for Speakers opens
March 24, 2023: Call for Speakers closes
Week of May 12: Notification of acceptance status
October 16 - 19, 2023: Event dates
- Boost Your Culture
- Revolutionize the Experience
- Maximize Productivity and Operations
- Elevate Your Strategy and Leadership
Call for Speakers Toolkit
In this toolkit, you’ll find:
- An overview of the process
- Eligibility criteria
- Key selection criteria
- Rules of engagement
- Evaluation guide
We’ve also included descriptions of the conference tracks and tips for navigating SUBS, our submission portal.