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Call for Speakers

Submit your proposal to be a speaker at ICMI's Contact Center Expo taking place October 21 - 24, 2024.

Deadline Extended! Proposals will now be accepted until April 5, 2024.

As it always has, Contact Center Expo brings together experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower contact center and customer experience pros to make a real difference in their careers and organizations. Over 1,000 leaders will gather in October in Orlando, FL for 4 days of insightful presentations, informative case studies, and strategic guidance.

We are looking to make Contact Center Expo a more diverse and inclusive program, featuring speakers who offer practical guidance and specific takeaways/lessons learned that will enable attendees to make immediate improvements in their own organizations.


Important Dates

  • March 5, 2024: Call for Speakers opens
  • April 5, 2024: Call for Speakers closes 
  • Week of May 13, 2024: Notification of acceptance status
  • October 21 - 24, 2024: Event dates

    Call for Speakers Toolkit

    In this toolkit, you will find: 

    An overview of the process
    Eligibility criteria
    Key selection criteria
    Rules of engagement
    Evaluation guide

    We’ve also included descriptions of the conference tracks and tips for navigating SUBS, our submission portal.