Call Center Networking Activities | ICMI

Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Making Connections


Exhibit Hall Hours

Monday, May 13:  5:15 PM – 7:15 PM
Tuesday, May 14: 10:00 AM – 2:00PM
Wednesday, May 15: 10:00 AM – 1:30 PM


Say 'Hello' Reception

Sponsored by:

Sunday, 4:00 PM – 7:00 PM

Connect with the ICMI team and other contact center pros.  Engage in light conversation and learn interesting facts about fellow attendees, all while enjoying a favorite beverage! It's a great chance to make early connections and get to know who's here this year.


Sponsored by:

Monday, 5:15 PM – 7:15 PM

Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with colleagues, friends and new acquaintances, all while browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.


Tuesday, 7:00 AM – 8:15 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Financial, Retail, Government, and more.

BREAKFAST BRIEFING: Getting CFO Buy-in for KPIs Your Customers Deserve

Sponsored by:

Tuesday, 7:15 AM

Regency Ballroom 2

Speaker: Shawn Castle, Director of Customer Support, Valvoline

Learn more >

BOOK SIGNING: "Everybody Is Somebody" by Henry Winkler

Tuesday, 10:15 AM

Expo Hall

First 50 people in line get a book and can have it signed by Henry Winkler. More books will be available for purchase.

ExpoQuest Lunch

Sponsored by:

Tuesday, 12:00 PM - 2:00 PM

In the Expo Hall

Enjoy lunch from one (or all) of the delicious food stations inside the Expo Hall and visit exhibitors on the show floor. Take part in the scavenger hunt for a chance to win a $1,000 American Express gift card.


Tuesday, 6:00 PM – 8:30 PM

We’ll be celebrating the best of the industry while we enjoy the warm temperatures and vibrant culture of South Florida!  Prepare to immerse yourself into an evening of fun with strolling champagne tables, white lights & palm trees, and salsa music! 

It’s included in your 2, 3 or 4-day conference pass! Expo Hall Only Pass Holders require separate ticket purchase ($189).


2020 Global Vision Sponsor:


BREAKFAST BRIEFING: Deliver World-Class Customer Service Through Service Employee Empowerment

Sponsored by:

Wednesday, 7:15 AM

Regency Ballroom 2

Speaker: Shawn Castle, Director of Customer Support, Valvoline

Learn more >


Wednesday, 7:30 AM – 8:15 AM

Topic Based Networking with Breakfast Snacks

BOOK SIGNING: "Getting Service Right" by Jeff Toister; Meet and greet with Ginger Hardage

Tuesday, 10:15 AM

Booth #808 in Expo Hall

First 50 people in line get a book and can have it signed by author Jeff Toister.
Meet and Greet with Ginger Hardage.

ExpoQuest Brunch

Sponsored by:

Wednesday, 10:00 AM - 12:30 PM

In the Expo Hall

It’s BRUNCH time at Expo! Join us in the Expo hall for a mix of breakfast goodies, lunch favorites and some sweet dessert indulgences. Then take part in the scavenger hunt where exhibitors hold the key to your answers. Get a stamp from those exhibitors and return the card to the ICMI booth for a chance to a $1000 Amex gift card!


During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes in past years have included a $200 Amazon gift card, an iPad mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.
Drawing for prizes to be held in the Expo Hall on Wednesday at 1:00pm.


Wednesday Evening

Local Restaurants

Utilize the mobile app topic channel to connect with others; put a group together for dinner and great conversation at the many restaurants nearby. NOTE: This event is an ‘on your own event’ but is strongly encouraged. If ICMI can help connect you with others, please let us know.


During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at


Sponsored by:

Before and During the event

Search ICMI Events in app store

 xclusive to registered attendees, download the app and use it to plan your personal agenda, connect with other attendees, post photos and comments, and stay up-to-date on the latest happenings.

The conference was so valuable; I learned a great deal and made some excellent connections.

Cortney Jonas Burnos, Workforce Management Director, CareCentrix


   © 2019 Informa PLC, All Rights Reserved.

   © 2019 Informa PLC, All Rights Reserved.