"This conference was well organized, had excellent speakers, and an engaged audience."
Customer Solutions Manager
North American Bancard
"Breakout sessions were very informative and learnings can be applied immediately to improve my business."
VP Member Services
“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”
Customer Service Manager
Green Shield Canada
"One of the best conferences I have attended."
VP Contact Center
“ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!”
Straub Clinic & Hospital
“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”
Contact Center Supervisor
“The opportunity to learn from others is invaluable. There are so many companies represented, that we are able to learn from each other without worrying about giving away trade secrets! Being able to see how others use their technology is a huge plus- it's nice to hear the challenges others have faced and the creative ways they used the technology.”
Call Center Manager
Pepsi Bottling Ventures
“The conference was well organized and provided a variety of training sessions that I found very valuable. I enjoyed the keynote speakers, as well as being able to discuss best practices with my peers from other call centers.”
“Given the opportunity, I will plan to attend again and will encourage others in my area of responsibility to attend as well.”
“Having the opportunity to learn and share in a variety of settings, whether in a classroom setting that is interactive, networking with peers, or on the exhibit floor by seeing demos and squeezing in another session to take away, culminated into a wonderful experience.”
Customer Service Supervisor
Grant & Weber
It was so well orchestrated and organized and it has such a variety of topics to choose from that no matter what your needs or interests are you will find it at the ICMI conference."
"It was amazing to be around so many people in the industry. It was exciting and invigorating. To share my perspective and to get so many other perspectives helped me learn and grow."
The content was great, the speakers were well prepared and shared relevant information, everything was so well organize and ran so smoothly.
Contact Center Director
TwinStar Credit Union
"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”
Claims Services Director
Auto Club Group
"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."
Customer Care Section Manager
“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”
Phone Bank Manager
"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."
Customer Contact Center Manager
Virginia Workers' Compensation Commission
"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees."
Supervisor, Customer Care Sales and Retention
eHealthInsurance Services, Inc
"The keynote presentations were awesome!"
"I became a groupie of Lori Bocklund's sessions because I liked her topics and style of presentation so much. She is a wonderful speaker!"
"I met some really great peers and loved the opportunity to share experiences with them."
Director, Customer Care Team
The Hanover Group
"Networking was tremendous and John Goodman and Joe Bannon are true assets to emerging technology and best practices."
Manager, Service Assurance
"I enjoyed the opportunity to meet others in similar fields or facing similar challenges in their contact centers."
Client Services Manager
"The conference sessions were great, and so interactive!"
Quality Assurance Analyst
"Lori Bocklund - My favorite presenter in a session - smart, funny and filled with great information. Please keep her on the rotation of speakers at your future conferences."
Sales Support Supervisor
"I really enjoyed the reception in the exhibit hall as this was a great way to network and see the various products that were available."