ICMI's Contact Center Expo has a proven track record of consistently delivering the highest quality community of contact center professionals — the majority of whom are charged with the mission of evaluating, implementing and purchasing customer care products and solutions, including:
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Senior-level VPs and Directors accountable for strategic planning and alignment.
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New and Experienced Managers responsible for operational and tactical plans.
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Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
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Customer Support Professionals who need to acquire new skills for their everyday jobs.
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Analysts who require a fundamental understanding of industry principles.
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CIOs who desire financial improvements from enhances call-center operations.
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CTOs who require integration of call center strategy with other internal departments.
Plus many more decision-makers in search of solutions in all areas of contact centers including agent software, AI, chatbots, cloud solutions, multichannel/omnichannel, self-service, WFO and more.