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Event Overview

This September ICMI will bring together 2,000 contact center industry professionals in Dallas, TX. Join us as we celebrate the reunion of the contact center community. Meet your peers, grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired.

The diverse, knowledgeable speakers will inspire you.

Expert and experienced, the inspirational keynote speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. You’ll bear witness to the power of coming together and the impact it can have on your career, your team, and your business.

The sessions, case studies, and ICMI led training will energize you.

The learning atmosphere is one of collaboration.. Whether you’re just beginning in a new role, refreshing your skillset, or looking for innovative and creative takeaways, you won’t be alone at CC Expo and its #1 rated content program.

The digital networking is like no other.

Whether you participate in an online chat, online discussion group, roundtable discussion or let AI powered matchmaking do the work you'll be sure to connect with like minded professionals who want to share best practices and learn from each other.