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Process optimization and Root Cause Analysis

Call Center Process Optimization Toolkit

Optimize processes, reduce costs, and achieve greater levels of efficiency.

Discover and diagnose the true causes of inefficiency in your center. With ICMI's Process Optimization and Root Cause Analysis toolkit, you'll learn how to:

Define and document clear definitions of valid business processes.

Identify bottlenecks and prioritize process improvements.

Test and deploy new workflow designs that use data and technology more effectively.

Address cultural and operational barriers to process reengineering.


ICMI consulting will help you build a more efficient and sustainable contact center operation. Learn more about the specific processes and procedures involved in this consulting solution by downloading the brochure:


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