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On-demand sessions available now for registered attendees.
Digital | May 17 - 18
Orlando | October 16 - 19
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Now Available On-Demand

Registered attendees can now access ICMI's Contact Center Expo: A Digital Experience until August 31, 2023.
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If you're registered, visit our Digital Resources page to learn about our online platform. All sessions are available on-demand.
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ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!
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Agenda
Speakers
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Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Brad Cleveland
Brad Cleveland
Senior Advisor
ICMI
Bryant Richardson
Bryant Richardson
Founder & President
Real Blue Sky LLC
Dan Smitley
Dan Smitley
Strategy and Optimization Czar
Call Design
Diane Durkin
Dianne Durkin
President & CEO
Loyalty Factor
Hannah Steiman
Hannah Steiman
President & Chief Strategy Officer
Peak Support
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
Jim Rasnick
Jim Rasnick
Director of Operations
Anthology, Inc
John Goodman
John Goodman
Vice Chairman
CCMC
Josh Streets
Josh Streets
CEO/Founder
Scoreboard Group
Justin Robbins
Justin Robbins
Founder
Metric Sherpa
Leslie O'Flahavan
Leslie O'Flahavan
Principal
E-WRITE
Michele Rowan
Michele Rowan
President
Work From Home Alliance
Paul Richardson
Paul Richardson
President and CEO
Zeiders Enterprises, Inc.
Richa Barta
Richa Barta
Vice President & General Manager
Anthology, Inc
Stacy Sherman
Stacy Sherman
Speaker, Author, Advisor, Coach
Doing CX Right
Taylor Duffy
Taylor Duffy
Manager, Engagement
UPMC Health Plan
Tim McElgunn
Tim McElgunn
Editorial Manager/Analyst
Informa Tech
Tyler Haynes
Tyler Haynes
Sr. Manager, Operations & Quality Assurance
Anthology, Inc
Nate Brown
Nate Brown
Co-Founder
CX Accelerator

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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