Sponsor & Exhibitor ACCE 2012

ACCE 2012 announces record-breaking number of event sponsors and exhibitors

Top sponsors include salesforce.com, Avaya and Oracle

Seattle, WA --- May 8, 2012 --- Produced by The International Customer Management Institute (ICMI), the ACCE Conference & Expo, the premier annual global gathering for the contact center community, has reported a record-breaking number of sponsors and exhibitors for the event, which is currently taking place at the Washington State Convention Center in Seattle, WA through May 10th.
“We are thrilled to have representation from so many leading vendors in the contact center industry at ACCE this year,” said Laura Quinn, Event Manager for ICMI. “All of our sponsors and exhibitors offer tangible and innovative solutions to help call center professionals improve communication, work flow, and performance within their centers.”

Diamond sponsor salesforce.com is exhibiting in booth #311. Salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Salesforce.com’s cloud platform and apps—including its customer service solution, the Service Cloud—help employees collaborate easily and connect with customers like never before.

Salesforce.com will give the luncheon keynote today at 12:30PM, with speakers Dave Kellogg, SVP and General Manager, Service Cloud at salesforce.com and Tim Rondeau, Senior Director of Customer Service of Activision Blizzard presenting “Born Digital: New Expectations for Customer Service.”

Avaya is a Platinum sponsor and is exhibiting in booth# 510. Avaya technology gives contact centers a 360 degree customer view for delivering personalized experiences to the whole customer. Through constant innovation in contact center and communications technologies, Avaya provides enhanced capabilities for improving access, managing interactions, adapting work flows, creating and preserving context and expanding the scope of performance evaluations. Customers can be engaged from every angle using a single interface for blending inbound/outbound voice, e-mail, web chat, IM interactions and social networking. 

“The importance of addressing the end-to-end customer experience poses a challenge that cannot be underestimated. Customer expectations are high and patience with poor service is low,” said Laura Bassett, Director of Marketing, Customer Experience and Emerging Technologies for Avaya. “Managing the customer experience holistically requires a comprehensive strategy across several business disciplines. Educational forums such as ACCE provide businesses with a unique opportunity to understand solutions for superior customer experience management.”

On Wednesday, May 9 at 1:15PM, Ms. Bassett will present the afternoon keynote ‘Emerging Technology Trends Impacting Customer Service.”

Avaya is also sponsoring a reception in the Exhibit Hall tonight, beginning at 5:00PM.

Oracle is a Platinum sponsor as well, and is exhibiting in booth #505.  With 4.6 million users in over 5000 organizations worldwide, Oracle’s Complete CRM and Commerce solutions are enabling organizations of all sizes to rapidly grow revenue, increase operational efficiency and deliver a superior customer experience (CX). Oracle offers the broadest and deepest portfolio of solutions that address all critical customer touchpoints, including sales, marketing, ecommerce, service, contact center and web, support industry specific requirements and scale to meet the toughest challenges of today’s largest global organizations.

On Wednesday, May 9 at 10:15AM, Oracle will sponsor a bonus educational session entitled, "The Customer and YOU – Today’s Winners Are Defined by Customer Experience," presented by Brian Curran, Vice President of Oracle Customer Experience Strategy.

Additional sponsors include: Envision, Foresee, inContact, Interactive Intelligence, Jabra, JD Power and Associates, Leads 360, Market Tools, Medallia, VAROLII Corporation and VoltDelta,

A full exhibitor list can be found at /www.icmi.com/ACCE/Exhibit-Hall/Exhibitors

ACCE 2012 is presented by ICMI, one of the contact center industry’s most respected organizations. To find out more, please visit www.icmi.com/ACCE.