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ICMI Announces Call Center Site Tours for Contact Center Symposium Event in San Diego

ICMI Now Accepting Papers for Contact Center Demo & Conference in October  

Submit Your Ideas for Conference Sessions & Half-Day Workshops by Friday, February 27

COLORADO SPRINGS, Colo. -- Feb. 17, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced its call for papers for the 2015 Contact Center Demo & Conference – gathering the industry's most innovative presenters to speak about the challenges, solutions and outlook for the future of customer service. If selected, participating speakers will receive a complimentary pass for the event, taking place October 19-21, 2015 at the Rio in Las Vegas. Submissions will be accepted through Friday, February 27: www.icmi.com/ccdemocallforpapers

ICMI's Contact Center Demo & Conference attracts customer care professionals from organizations of all sizes as well as a wide variety of industries. Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success.

ICMI is now accepting ideas for conference sessions and half-day workshops that offer practical and specific tools attendees can apply upon returning to their own contact centers. Case studies with proven ROI are highly recommended and given the most consideration - commercial content will not be considered. Paper submissions covering issues in the following categories will be of particular interest:

  • People Management (hiring, motivation, monitoring)
  • Operations Management (workforce management, metrics, forecasting)
  • Technology Management (vendor selection, social media, trends)
  • Strategy and Leadership Initiatives (customer satisfaction, customer retention, business case)

"We pride ourselves on offering the very best unbiased content for our attendees, which is why papers are selected based on such specific criteria," said Patty Caron, Event Director for ICMI. "Year after year our audiences are provided with the newest tools and ideas needed to immediately improve their contact centers."

The ICMI Contact Center Demo & Conference is the contact center industry's most essential educational experience. Held annually, the event offers 3 full days of workshops, site tours, case studies, sessions, and discussions on a wide-ranging selection of industry-specific topics. More than 50 featured sessions will deliver practical, unbiased content with actionable insights. To view the current schedule, please visit: www.icmi.com/ccdemoschedule 

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

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SOURCE The International Customer Management Institute (ICMI)


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