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Full Program for ICMI Contact Center Expo & Conference Announced

Play Ball! ICMI Contact Center Expo & Conference 2014 Embraces Industry Awards & America’s National Pastime

Conference Attendees can add the ICMI Global Contact Center Awards Dinner and an “All You Can Eat” San Diego Padres ticket to any conference package

COLORADO SPRINGS, CO - February 17, 2014 - Baseball fans rejoice! As part of their effort to make the ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014) the ultimate social occasion in addition to the leading educational event, organizers are offering attendees the option to add two networking events to their conference package:

  1. The Annual ICMI Global Contact Center Awards Dinner
  2. An “all you can eat” ticket to a San Diego Padres vs. Miami Marlins baseball game at Petco Park 

What’s more, there is still time for contact centers to show their pride and submit applications for the 2014 ICMI Global Contact Center Awards. The awards encompass 13 entry categories, including honors for valued employees, innovative technologies and overall programs. Contact centers are encouraged to apply in multiple categories.

“We are already seeing record number of entries submitted this year, from a wide range of industries,” said Marta Kelsey, Marketing and Community Director.  “The Dinner has become a must-attend industry event to celebrate both individuals and companies who are excelling through customer service.”

The entry deadline for the ICMI Global Contact Center Awards is February 21, 2014. 

ICMI Global Contact Center Awards Dinner
Wednesday, May 7, 7:30 p.m. – 11:00 p.m.

Widely regarded as the highlight of the conference, the ICMI Global Contact Center Awards Dinner honors the winners of the 2014 ICMI Global Contact Center Awards – those who attain leadership, vision, innovation and strategic accomplishments within the contact center industry.

Each year, a panel of industry expert judges assesses contact centers and individuals from around the world to select the “best of the best” in practices and performance. Additional awards are presented for ICMI Lifetime Achievement and a “Best of Show” at the annual Contact Center Expo & Conference.

The event kicks off at 7:30 p.m. with a finalist drinks reception and continues long into the night with dinner, entertainment, the awards presentation and dessert at the Post Awards Party. Attendees may choose to socialize with new business connections or request a table for their team. Individual tickets are $150 and can be added during registration.

Play Ball!! San Diego Padres vs. Miami Marlins at Petco Park
Thursday, May 8, 7:00 p.m.

Conference attendees can also cheer on the San Diego Padres as they play the Miami Marlins in Petco Park. Located next door to the convention center, Petco Park is one of the newest – and most comfortable – ballparks in the United States. Conference goers will stroll across the street for the first pitch at 7:10 p.m.

ICMI has a reserved an entire section exclusively for Contact Center Expo & Conference participants with special “all you can eat” seats. For only $27.50, attendees gain admission and the right to enjoy a limitless selection of classics like hot dogs, popcorn, peanuts and soda. Attendees should select the Padres Ticket Option at registration.
Special Early Bird Offer

Register before March 21, 2014 for the ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014) and use promo code ICMIPR to receive 10% off an All-Access or Premium Package.


Formerly known as ACCE, ICMI Contact Center Expo & Conference is the premier global event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.

Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.

To receive email updates on the conference, register for the ICMI events newsletter.