ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories

ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories

Save 50% on Your Entry Fee When You Submit Before November 20

Winners of Global Contact Center Awards will be honored at a ceremony held during the 2016 Contact Center Expo & Conference.

COLORADO SPRINGS, Colo., Nov. 10, 2015  /PRNewswire/ -- The International Customer Management Institute (ICMI), is now accepting entries for the 2016 Global Contact Center Awards. The awards honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the customer management industry. Winners of the awards will be honored at a ceremony held during the 2016 Contact Center Expo & Conference. For more information and to take advantage of the 50% discount on the entry fee before Friday, November 20, please visit: ICMI.com/Awards.

The Global Contact Center Awards return for the 13th year as the most comprehensive awards program dedicated to the customer management industry. Entries will be reviewed by a team of qualified and dedicated judges who will select the most innovative and creative submissions. This year's awards program will offer eight new categories, expanding opportunities for an array of participants.

Best Small Contact Center*
Best Medium Contact Center*
Best Social Media Customer Care
Best Chat Support
Most Improved Contact Center
Customer Service Rising Star
Best Outsourcing Provider
Best New Technology Solution
*Now offered in separate categories

These new categories will be offered alongside the awards traditional category offerings:

Best Large Contact Center
Best Strategic Value to the Organization
Best QA/Customer Experience Program
Best Use of Technology
Best Multilingual Support
Best Contact Center Agent
Best Contact Center Supervisor
Best Contact Center Manager
ICMI Lifetime Achievement Award

Past winners include Avaya Global Support Services, Progressive Insurance, VF Imagewear, UPMC Health Plan, Intuit and more.

2015 Best Large Contact Center Winner:
"The rewards associated with participating in the ICMI Global Contact Center Awards program go way beyond winning and being recognized. The pursuit of the award is where the real motivation and prize exists. As we work towards the achievement each year, it drives us to continually evaluate ourselves, inspiring our creativity to make enhancements and changes to our service offering," said Anne Palmerine, Associate Vice President, Customer Engagement & Enrollment Services, UPMC Health Plan. "Through the application process, we are able to reflect on whether we have achieved the level of Service Excellence that we have worked towards, and it motivates us to focus on the opportunities that we have yet to accomplish. The ICMI Awards program continues to inspire us to be the best that we can be and to always reach for an even higher level tomorrow."

ICMI encourages contact centers worldwide to apply for multiple categories and nominate several colleagues for these prestigious honors. For more information on the ICMI Global Contact Center Awards, visit ICMI.com/Awards, or email [email protected].

SOURCE The International Customer Management Institute (ICMI)


Media Contact:
Kimberly Samra
[email protected]