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Global Call Center Award Semi-Finalists

ICMI Announces 2013 Global Call Center Award Semi-Finalists

Exceptional call centers selected for embodying principles of effective call center management, customer advocacy and employee engagement.  

Colorado Springs, CO --- March 14, 2013 --- Following a highly competitive application and selection process, The International Customer Management Institute (ICMI) has announced the semi-finalists for its 2013 Global Call Center Awards.

These prestigious awards are highly valued within the call center community, with winners traditionally enjoying worldwide recognition, enhanced customer and employee loyalty and acquisition, and increased respect and support from senior management and key departments within their enterprise.

According Sarah Stealey Reed, ICMI’s Content Director and Head of Judges of the 2013 ICMI Global Call Center Award Selection Committee, narrowing down the award applicants was no easy task.

“The caliber and number of call centers that applied was exceptionally high this year – we on the judge’s committee deliberated for hours to rank centers,” she said. “Having so many applicants with such outstanding processes and practices in place - and who demonstrate such a strong commitment to customers and agents - is a huge testament to how far the call center industry has come. Regardless of the outcome, each semi-finalist should feel proud just to have been selected.”

The 2013 semi-finalists in the ‘Best Large Call Center’ category are:

  • American Water
  • China Merchant Bank
  • Garanti Bank
  • Language Services
  • Royal Caribbean International
  • Voiance
  • Wells Fargo Bank
  • Zions Bancorporation

The 2013 semi-finalists in the ‘Best Small-to-Medium Call Center’ category are:

  • Cars.com
  • Freeman
  • HDB
  • Hyatt Legal Plans
  • Jabra
  • Parago Communications Canada Inc.
  • Philly 311
  • UniSuper

Two finalists in each of these categories will be announced by Friday, April 15th, 2013 on icmi.com.

The Selection Committee also named finalists in a number of additional categories, with slots going to a large list of top organizations, including LifeLock, Nationwide, New York Life, Progressive, UPMC Health Plan, Hyatt Hotels, The Home Depot, MassMutual and Wells Fargo. The full list of finalists can be found here.

Awards in all categories will be presented at the first annual ICMI Global Call Center Awards Dinner and Ceremony. Sponsored by Jabra and iQor, the dinner and ceremony will take place May 14, 2013, in Seattle, Washington during ACCE, ICMI’s Global Conference and Expo. The winner from each category will take home a trophy, and later be interviewed on an event webinar, promoted in an ICMI press release, profiled in the industry-leading “Call Center Insider” newsletter and on icmi.com, and be permissioned to include the Global Call Center of the Year Award logo in print and online to further promote their honor to corporate executives and customers.

For more information on the ICMI Global Call Center Awards, visit icmi.com/GCCA, call 800.672.6177 (International: 001.719.268.0328) or email [email protected].