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ICMI seeks to recognize outstanding centers and individuals in customer care, technology and brand support

COLORADO SPRINGS, CO — November 20, 2013 — The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination deadline is Friday, February 21, 2014.

In 2013, ICMI responded to requests to expand their awards program. They created the industry’s most comprehensive awards program complete with an awards dinner and festive ceremony.  The feedback was so positive it has now become the standard for success and the leading contact center awards program.

New for 2014, ICMI has expanded and updated the number of categories, adding Best Outsourcing Partner and Best Use of an Emerging Channel(s). They have also made the entry process simpler this year and added an early bird entry discount (50% off) for those applicants who submit by December 31, 2013.

The criteria and entry process ensure a “best in industry” awards program that recognizes contact center excellence in the following categories:

  • Best Small-to-Medium Contact Center
  • Best Large Contact Center
  • Best Outsourcing Partnership
  • Best Strategic Value to the Organization
  • Best QA/Customer Experience Program
  • Best Use of an Emerging Channel(s)
  • Best Use of Technology
  • Best Contact Center Agent
  • Best Contact Center Supervisor
  • Best Contact Center Manager
  • Best Customer Service Business Leader
  • ICMI Lifetime Achievement Award
  • "Best of Show" @ Contact Center Expo & Conference

“There are so many in this industry that exemplify outstanding service and deserve to be recognized in a big way,” said Sarah Stealey Reed, ICMI’s Content Director and Head of Judges. “Recognizing that excellence with an awards program of this caliber is very rewarding (and a lot of fun).” She continued, “The application process challenges organizations to take a deep look into their operations and performance on so many fundamental levels; the award truly creates an industry benchmark. Year after year, contact center managers and executives have expressed to us how effective this close examination of their operations proves to be, uncovering strengths and weaknesses they were unaware of. We at ICMI are excited to be an integral part of this process.”

The committee comprised of experts from all facets of contact center operations - including specialists in technology, training and people management, workforce and resource management, and quality - will judge the entries. Entries will be scored on how candidate contact centers and professionals embrace and embody ICMI’s principles of effective contact center management, whether they create a positive work culture and a climate that fosters personal growth, and their track record for establishing and attaining challenging goals within their organization.

The awards will be presented at the second annual Awards Dinner, taking place Wednesday, May 7, 2014, in San Diego, CA during ICMI’s Contact Center Expo & Conference. Finalists will receive a pass to attend the conference, as well as a ticket to the Awards Dinner. The winner from each category will take home a trophy, and later be interviewed on a webinar, promoted in an ICMI press release, profiled in the industry-leading “Contact Center Insider” newsletter and on icmi.com, plus be permissioned to include the Global Contact Center Awards logo in print and online to further promote their honor to corporate executives and customers.

For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email [email protected].