Essential Best Practices for Seamless, Integrated Service in the Contact Center
Empowering contact center excellence for 30 years!

Essential Best Practices for Seamless, Integrated Service in the Contact Center

Published: Oct 09, 2018

Pages: 27

Sponsor:

To download, fill out required fields.

Move your contact center from multichannel to delivering a true omnichannel seamless experience.


While most contact centers have a goal of delivering omnichannel customer experiences, according to ICMI research, only 16% are currently making it happen. Despite all the buzz around omnichannel, a staggering 70% of the ICMI community still classifies their contact center as multichannel. Struggling to move beyond multichannel and design a truly omnichannel experience? The first step is to optimize your current channel mix. This toolkit will arm you with the resources, tips, and tricks you need to deliver exceptional service in some of today’s most essential web-based channels.



In this toolkit, we’ll explore:

  1. Why omnichannel is still a challenge for most contact centers
  2. Channel-specific guidance for delivering exceptional customer service via social media, SMS, self-service, email, and mobile applications
  3. How cloud technology can help bring all your channels together and enable a truly omnichannel experience

Take the first step in delivering a seamless omnichannel experience. Download this toolkit today!

 


ICMI/UBM Privacy Statement

Topics: Multichannel Contact Center, Customer Experience, Self-Service, Social Media, Mobile, Chat, Email

More Whitepapers

Title

Published August 17, 2017

Published March 27, 2017

Published July 29, 2016

Get Immediate Access to your
Complimentary Tookit!