Join us on Wednesday, February 24, at 2:00 PM ET for an interactive and informative hour where you will learn how your organization can lean into AI-powered digital CX transformation to optimize operations, reduce costs, break down silos, and reduce friction in customer journeys.
“In the coming years, it is possible that no one will speak of ‘digital transformation’ because the term will have become irrelevant: non-digital businesses will simply not exist. To avoid becoming one of those dying businesses, business leaders must take the opportunity – and a pressing need – to invest in bold and purposeful digital transformations now.” -- Manju George and Nokuthula Lukhele, World Economic Forum.
Per Forrester, digital customer interactions will increase by 40% in 2021. Further, Gartner predicts that, by 2022, 70% of customer interactions will involve some form of emerging technology (an astonishing increase from 15% in 2018). Artificial intelligence technologies and AI-enabled technologies – including natural language processing, machine learning, virtual customer assistants, chatbots, and more – are expected to have the biggest impact on customer experience (CX) over the next three years.
In this webinar, learn how your organization can lean into AI-powered digital CX transformation to optimize operations, reduce costs, break down silos, and reduce friction in customer journeys.
Hear from an ICMI’s Josh Streets and eGain’s Sam Hahn on:
- Customers’ expectations of digitally enabled contact centers
- The impact on the traditional approach to customer journeys
- The new requirements for the new digital age and lay of the technology landscape when it comes to AI for contact centers
- How leading companies are leveraging digital and AI to accelerate digital CX transformation
These technologies can be practically and successfully implemented, regardless of which industry you’re in. Digital transformation is within your reach!
Reserve Your Spot!