Predictive routing can take the customer experience you provide to the next level.
Whether your organization wants to improve customer satisfaction, boost productivity, or increase revenue, the customer journey is at the heart of it all. And with today’s customer expectations on the rise, getting customers to the right agent, at the right time is critical. The problem? Most businesses think they’re doing a better job of meeting customer expectations than they really are. In fact, Genesys research indicates that only 19% of businesses have a dedicated customer experience team to manage the experience.
Ready to differentiate yourself from the competition? Find out how predictive routing is becoming a fundamental part of delivering the genuinely omnichannel experience that customers now expect.
In this webinar, you will learn:
- How to match the right agent with the right customer
- How to bring sales, service, and marketing together to enhance the customer experience
- How leading contact centers are leveraging the latest predictive routing technology
Join us for an interactive and informative hour, complete with live audience Q&A.
Reserve your spot!