The Virus Everyone Wants
Empowering contact center excellence for 30 years!

The Virus Everyone Wants

Clients often ask for help in making something go viral. You cannot make something go viral – you can make something really good or funny or touching or all of the above. West Jet Airlines has over 30 million views for their Christmas 2013 video - that is major Christmas present viral. For good reason, it was an amazing idea brought to life. (They did one last year as well – watch here.) So, how do you or your company do this? The conversation usually goes like this:

Lower level employee: “What if we (insert crazy idea here)”

Employee’s direct manager: “No, we can’t do something like that. That’s crazy.”

Leader with a vision: “Why not? Let’s do it and see what happens.”

Do you have a yes vision mouth or a no bah humbug mouth?

Topics: Strategy & Planning


More from Dayna Steele


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls