ICMI's Top 50 Thought Leaders to Follow on Twitter: 2016 Edition
By
ICMI editors
| Published: December 19, 2016 | Comments
During this season of celebration and reflection, we’d like to pause and give thanks for the shining lights in the contact center industry. We’re incredibly grateful for the thought leaders who help educate, inspire, and motivate the customer service industry. 
For the past three years, ICMI has compiled a list of the top 50 thought leaders to follow on Twitter. In keeping with tradition, we asked members of our community to nominate their favorite thought leaders for this list. This year we received hundreds of votes and used these criteria to narrow down the selections:
- The number of nominations received
- The number of followers on Twitter
- The frequency, regularity, and relevancy of tweets
Thank you to everyone who cast their votes and helped shape this list, and congratulations to everyone who made the top 50! We’re thankful to be a part of such a smart and passionate community of professionals!
If you’re not doing so already, we highly encourage you to find each of these thought leaders on Twitter, and follow them for regular insight, advice, and customer service humor. You can download a full roster in PDF form here.
Know someone who deserves to make the cut next year? Stay tuned in mid-2017 for details on the next nomination period!
Without further ado (and in alphabetical order), ICMI’s Top 50 Thought Leaders on Twitter: 2016 
- Teresa Allen | @TeresaAllen | Customer Service Expert & Speaker
- Mike Aoki | @mikeaoki | Customer Service Speaker & Trainer
- Roy Atkinson | @royatkinson | Sr. Writer & Analyst, HDI
- Chip Bell | @ChipRBell | Keynote Speaker & Author
- Alan Berkson | @berkson0 | TEDx Speaker
- Mark Bernhardt | @ImMarkBernhardt | Business Analyst & Experience Architect
- Jeanne Bliss | @jeannebliss | Cofounder of Customer Experience Professionals Association
- Nate Brown | @CustomerIsFirst | Blogger & Speaker
- Brad Cleveland | @bradcleveland | Author & Consultant; Senior Advisor, Founder of ICMI
- Marsha Collier | @marshacollier | Author & Speaker; Founder & Host of #CustServ chat
- Steve Curtin | @enthused | Author & Blogger
- Neil Davey | @neilcdavey | Journalist at Sift Media
- Jenny Dempsey | @jennysuedempsey | Blogger & Customer Service Manager for DMV.org
- Steve DiGioia | @SteveDiGioia | Customer Service Trainer & Coach
- Peter Gregg | @pfgregg | Customer Advocate
- Susan Hash | @susanhash | Editor of Contact Center Pipeline
- Sean Hawkins | @seanbhawkins | Customer Service Leader, Speaker & Speaker
- Al Hopper | @AlHopper_ | Co-founder of Social Path Solutions; Co-host of #CustServ chat
- Jeremy Hyde | @jeremyhyde_ | Board of Directors for MWCCA
- Shep Hyken | @hyken | Keynote Speaker & NYT Bestselling Author
- Ian Jacobs | @iangjacobs | Senior Analyst at Forrester
- Nancy Jamison | @nancyjami | Analyst at Frost & Sullivan
- Doug Lipp | @DougLipp | Keynote Speaker & Author of Disney U
- Erica Marois | @ericamarois | Community Strategist, ICMI
- Flavio Martins | @flavmartins | COO at DigiCert
- Scott McKain | @scottmckain | Keynote Speaker & Author
- Dustie Mercer | @Nichole_Mercer | Director of Call Center Operations, Renaissance Dental
- Debi Mongan | @debimongan | Customer Service Consultant & Blogger
- Blake Michelle Morgan | @BlakeMichelleM | Customer Experience Author & Speaker
- Tricia Morris | @triciaemorris | Senior Product Marketing Manager, Microsoft
- Kate Nasser | @katenasser | The People Skills Coach
- Andrew Neff | @andrewincontact | Chief Marketing Officer at Luminali
- Jessica Noble | @jessicajnoble | Customer Experience Transformer
- Todd Noftall | @toddmnoftall | Hospitality & Guest Experience Blogger
- Leslie O’Flahavan | @LeslieO | E-WRITE Principal
- Scott Ontiveroz | @scottontiveroz | Co-host of #Luv4Social chat
- Greg Ortbach | @gregortbach | Co-host of #CustServ chat
- Nancy Porte | @nporte | VP of Customer Experience at Verint
- Bill Quiseng | @billquiseng | Speaker, Blogger and Writer
- Sarah Reed | @stealeyreed | Editor of Relate by Zendesk
- Jim Rembach | @beyondmorale | Host of the FastLeader Podcast
- Justin Robbins | @justinmrobbins | Group Content Director, HDI & ICMI
- Julie Rodriguez | @JulieMRodriguez | Contact Center Operations & Training Executive
- Patrick Russell | @Patrick_SaaS | Marketer of CCaaS and WFO software solutions
- Anna Sabryan | @annasabryan | Product Manager at Oracle
- Doug Sandler | @djdoug | Author, Blogger and Host of MrNiceGuy Podcast
- Jeff Toister | @toister | Author, Speaker, Blogger and Trainer
- Neal Topf | @nealtopf | President of Callzilla
- Adam Toporek | @adamtoporek | Customer Service Keynote Speaker
- Jeremy Watkin | @jtwatkin | Blogger & Head of Quality for FCR
This post was written by the ICMI editors.
Topics:
Social Media, Learning & Development
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