ICMI.com Monthly Top 5: September 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top 5: September 2015

In this edition of the ICMI.com Monthly Top 5, we share our five most popular contact center resources from September.  From the launch of our awards submission process, to brand new research and articles, it was an exciting month! Watch the video below to find out which resources made the list this time.

Want to see your content featured in a future Top 5 video? Contact Erica (estrother@icmi.com) to learn more about contributing guest content to ICMI.



Topics: Customer Experience


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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