Please Give Your Business to My Competition
Empowering contact center excellence for 30 years!

Please Give Your Business to My Competition

As the ‘chief tipster’ of an email newsletter, I see out-of-office emails each and every day, way too many of them. More often than not, there is no reason for the sender to even have one. If you MUST use an out-of-office email, at least make it helpful and/or entertaining. Make me laugh or tell we who can help me otherwise it sounds like you are on a beach somewhere and could care less about my business.

In the office today,


Starting this week, ICMI will be featuring one of Dayna's Daily Success Tips each Friday! You can also subscribe to here.

Dayna will be featured as our opening Keynote Speaker at ACCE in Seattle next month - Rock Your World: 5 Things to Do Every Day to Rock Your Customer Service World. She'll also be hosting our first annual Global Call Center of the Year Awards dinner on Tuesday May 14th. Join Dayna and ICMI for all these great events!

Topics: People Management, Learning & Development


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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