#CCExpo14 Thought Leadership Panel: Metrics
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#CCExpo14 Thought Leadership Panel: Metrics

What are the 3 metrics every contact center should be measuring and how can the contact center best share metrics with the rest of the organization?

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their advice on using metrics to effectively lead the contact center.

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Topics: Metrics, Learning & Development


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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