Empowering contact center excellence for 30 years!

A View from the Top

Mastering Multichannel WFM Automation

This easy-to-understand infographic explores ICMI's findings on multi-channel management and how organizations monitor customer interactions today.

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Topics covered include: Workforce Management

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Topics

Culture & Morale

Customer Experience

Global Service Delivery

Learning & Development

Multichannel Contact Center

People Management

Strategy & Planning

Workforce Management