#ICMIchat Recap: Supporting Customers in Every Time Zone
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#ICMIchat Recap: Supporting Customers in Every Time Zone

Today's customers expect service when they want it, where they want it, and how they want it. How does your contact center keep pace?

The globalized economy means companies have customers across every time zone.  Staffing for 24/7 service can be a challenge, so how can the contact center best meet those needs? Our #ICMIchat participants this week have some advice!

Check out the recap below for insight on serving customers in every time zone.

Join us again next week (Tuesday, 1pm EST) for a conversation on outsourcing.  Just follow along on Twitter using #ICMIchat.

Topics: Global Service Delivery


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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