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About The Author
Jeff Rumburg
Managing Partner, MetricNet, LLC
More articles from this author:
The Metrics of Contact Center Productivity
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| By
Jeff Rumburg
| February 26, 2019
The Link Between Customer Satisfaction and First Contact Resolution
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| By
Jeff Rumburg
| September 13, 2018
Chat Metrics
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| By
Jeff Rumburg
| January 13, 2014
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