This May, Brad Cleveland will deliver an ICMI Contact Center Expo Session
that reveals the ten characteristics of the best-managed contact centers.
The session will be based on insight from his book Call Center Management
on Fast Forward, which will be released in an updated edition this spring.
Ahead of the session and book release, we hosted an on the same topic this week. What do our community members think the
best-managed contact centers have in common? Watch this quick video for
some of the top answers from the January 22, 2019 #ICMIchat
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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