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Please select the 2016 calendar topics that you would be interested in participating in, or learning more about:*

All About the Agent

Culture and Morale

Hiring in Today's Contact Center

Metrics that Matter

Self-Service

The Customer Experience

Chat and Email Customer Care

Global Service Delivery

Learning and Development

Mobile Customer Support

Social Media Customer Care

Workforce Management

Please select the 2016 calendar topics that you would be interested in participating in, or learning more about:*

Hiring and Workforce Optimization

Learning and Development

Measuring Success

New Trends and The Future of Customer Service

Select your current voice self-service (IVR) platform. Choose all that apply.*

Aspect	Interactive Intelligence
Avaya	Nortel
Cisco	Voxeo
Convergys	West
Genesys	Other

What are your areas of professional interest?*

Personnel Management	Strategy & Leadership
Operational Management	Metrics
Training & Quality Monitoring	Finance
Workforce Management	Marketing
Contact Center Technology	Other
Multichannel

Would you like to schedule a meeting with a Genesys CX expert about Customer Experience Best Practices? *

Yes

ICMI Event Announcements*

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Yes, I'd like to receive messagesfrom other Informa Tech brands regarding products and services.

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TechTarget and Informa Tech’s Digital Business Combine.

Get in touch!

Our Location

ICMI

Hours

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