Industy Events
Empowering contact center excellence for 30 years!

Industry Events

ICMI will be participating in the following industry events in 2015.



September 15-18, 2015
San Francisco, CA

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September 22-24, 2015
Nashville, TN

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InContact User Conference

Sept. 29 - Oct. 1, 2015
Salt Lake City, UT

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ICMI - Contact Center Demo

October 19-21, 2015
Las Vegas, NV

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ICMI - Training Symposium

November 16-19, 2015
Scottsdale, AZ

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ICMI - Contact Center Expo

May 10-13, 2016
Long Beach, CA

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Interested in having ICMI at your event in 2015?

Contact Mark Timbrook at | +1 719.955.8164


Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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