Call Center Demo & Conference –
An Exciting Return to Dallas!

A diverse group of contact center professionals converged at the Call Center Demo & Conference in Dallas, TX (a hotbed of call center activity) October 11-13, 2011. While there, they experienced learning, camaraderie, peer-to-peer sharing, and of course, a good dose of fun.

Our educational program included entertaining and inspiring Keynote Presentations, in-depth call center tours with Beryl, Hilton Reservations, NOVO 1, and American Heart Association, and case studies filled with tools & techniques for immediate implementation that showcased top companies including Constant Contact, Teleflora, Hot Topic, Blue Cross Blue Shield of Nebraska, and Erie Insurance.

CC Demo was a great place to get caught up on the latest technologies available on the market. The right technology is critical and there’s no better way to keep up with the latest innovations than to experience them live! Wednesday marked the opening of our exhibit hall with a broad range of solution providers demonstrating the latest products and services for the contact center industry. Attendees were excited to view our always popular Contact Center Cartoon Exhibit and play to win in our “Passport to Prizes” giveaways, as well as enter our drawing to win one of TWO television giveaways (from sponsors Avaya and five9).

The key element to the CC Demo experience was networking. We incorporated plenty of activities for conference delegates to meet and learn from fellow attendees throughout the event. There was no shortage of opportunity for attendees to meet, mingle, and learn from their fellow delegates. Two receptions and networking breakfasts were just a couple of ways for attendees to identify others with similar interests and concerns. #CCDemo11, our Twitter hashtag, provided attendees with an additional outlet to communicate with the community and reach out to their extended networks.

We hope you were able to join us in Dallas this year. And we hope you'll be able to join us for ACCE 2012, our annual global event that will be held in Seattle this May. Be sure to register by 12/31 with promo code ACCE-DEMO for an awesome deal – an All-Access Package at the price of a Premium (WITH early bird pricing!)

Laura Quinn Event Manager International Customer Management Institute (ICMI)