Customer Success
Empowering contact center excellence for 30 years!

Customer Success

Client Success Stories

Below are detailed examples of how ICMI provided training services that yielded tangible, positive results.

Call Center Supervisor Leadership Development Program

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Essential Skills and Knowledge for Effective Contact Center Management

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ICMI Training Client Testimonials

I believe the content and course was exactly what we needed to improve consistency and drive home key coaching elements. It was well presented, informative and a great seminar for new managers.

Wanda Henry, CRC Solutions – SaskTel

ICMI Training provides engaging discussion on various topics and challenges that cross industries and excellent take-away materials!

Karen Greco, Albridge Solutions Inc.

This course made managing different behavior styles extremely understandable. I can't wait to implement it at my company.

Joshua Smith, Stroll, Inc.

Very informative - It expanded on ideas and practices already in place and brought new ways to solve staffing issues.

Justin Davidson, Delta Dental

Great Course!

Lisa Dabney, Government Liquidation

The training was easy to understand and was neatly organized in such a way that it would make the learning experience effective.

Jardine Book, DHL Express Philippines Corporation

Overall, I was incredibly impressed with the organization and honest care that your team had for the [Symposium] attendees. They were always willing to assist with any problems and were incredibly energetic the whole week. Their true passion for their work showed through.

Jeffrey Rega, SSATB

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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