#ICMIchat Recap: WFM Challenges for the Small Contact Center
Empowering contact center excellence for 30 years!

#ICMIchat Recap: WFM Challenges for the Small Contact Center

Managing a small contact center comes with its own set of unique challenges and opportunities--especially when it comes to forecasting, scheduling and staffing. That's why we devoted an entire #ICMIchat this week to discussing workforce managements challenge for the small contact center.

Jeremy Watkin hosted the hour and it was packed with insight and a few new solutions to consider.  Be sure to check out the recap below and share your thoughts in the comments!  Do you have an idea for improving WFM operations in the small contact center?  Tell us what you think works best!

Join us again next week as I host a special Contact Center Expo and Conference (#CCExpo15) sneak peek!  Just use and follow #ICMIchat to participate.  The fun begins on Tuesday at 1:00 EST.  Hope to see you there!



Topics: Workforce Management

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls