Technology in 10: Mobile Customer Support
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Technology in 10: Mobile Customer Support

Mobile use is higher now than ever, but do our customers want to use mobile for support? 

In this video, Tobias Goebel (Director of Mobile Strategy Product Management and Marketing) at Aspect shares his thoughts on the need for mobile support, mobile technology considerations for the contact center, SMS support, and more.  He also gives us a glimpse of the technology Aspect will showcase at Contact Center Expo and Conference in San Diego.

Watch and learn how your contact center can utilize mobile to improve the customer experience.

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Topics: Mobile

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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