Published: Dec 21, 2012
To download, fill out required fields.
With smartphone adoption on the rise, contact center leaders are tasked with integrating mobile customer support into their already channel-crowded centers. In late 2012, ICMI surveyed 422 contact center professionals to better understand the community’s intentions around mobile customer support for 2013.
This whitepaper outlines the five key benefits that contact center leaders can expect to gain by putting the time and attention into building a Mobile Customer Service Strategy.
These benefits will extend through 2013 and into the upcoming years:
ICMI/UBM Privacy Statement
Learning & Development, Site Operations, Self-Service, Technology
Leveraging Complexity: Trends and Strategies for Future Success in the Contact Center
Published June 28, 2012
Driving Agent Attrition Whitepaper
Published June 14, 2012
Keep Costs Down and Service Levels Up with Cross-Channel Workforce Management
Published November 17, 2014
Get Immediate Access to YourComplimentary Whitepaper!
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
Receive 1-2 weekly announcements on the latest resources published by ICMI.
© 2014 UBMAll Rights Reserved