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Conference Brochure


 Download the Contact Center Expo & Conference 2014 Brochure


Produced by ICMI, a leader and partner in the industry for 30 years, the Contact Center Demo & Conference is an excellent investment for any contact center, large or small. Through the increased knowledge, expanded contacts, and renewed enthusiasm that each attendee experiences, this event provides a significant value with outstanding returns.

Attend ICMI’s Contact Center Demo and Conference and discover best practices for optimizing your contact center today and learn new insights on how to thrive in the years ahead.

Don't take our word for it. Read what past attendees have to say:

 “I gained a ‘take-away’ at every session I attended.” - Kelly Shepro, Dean Health Plan

“It was a great place to have open discussions with other call centers and to learn about the newest technologies and trends within the industry.” - Dan Ketmayura, Specialist Sales Support, Delta Air Lines

"I liked the general size of the conference: Not so large that you get lost but large enough to deliver great content."  - Rod Kassmeier, Director, Enterprise Solutions, CSG Interactive Messaging

“Very professional and organized operation with a huge amount of Contact Center knowledge.”  - Heather Meggers, Director, Cedar Rapids Contact Center, Transamerica Retirement Solutions


*Brochure printed on May 29. For the most up-to-date information, refer to the website.

"The ICMI Contact Center Demo & Conference is a must attend event for me each year because of the quality and content of the topics presented, the exposure to leading technologies and best practices and the invaluable networking opportunities. Don't miss it."

James Michael Patrella, Director, USC Access Center, Keck Medicine of USC


   © 2016 UBM, All Rights Reserved.

   © 2016 UBM, All Rights Reserved.