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Demo Zone

In the Demo Hall

Ever wish you could easily compare how different technology solutions can address your specific pain points? Enter the Demo Zone! Don’t miss this opportunity to test drive the capabilities of a variety of products side-by-side, based on the following schedule of key challenge areas:

Performance Management - Zone 1
Monday, September 25 6:00PM-7:00PM


1. Tools & Systems for Driving Agent Accountability, NICE Uptivity
2. Using AI Insights and Robotics for Agent Efficiency & Award Winning Customer Service, Pegasystems
3. E-Learning Capabilities, Lessonly
4. Ability to Personalize Dashboards Based on Roles, Noble Systems

Workforce Management - Zone 2
Tuesday, September 26 10:15AM-11:15AM


1. Ease of Use in Editing and Adjusting Schedules, injixo
2. Ability for Agents to Interact/Engage with Their Schedule through the WFM Tool, Call Design
3.  Insight on How the WFM Tool Reduces Manual Labor, Calabrio
4. Ability for WFM Tools to Handle all Service Channels, Genesys

CRM - Zone 3
Tuesday, September 26 12:30PM-1:30PM

1. Integration Abilities with Other Systems & Multichannel (Omni) Support, Talkdesk
2. Simplicity of Agent/User Interface, Bold360
3. Mobile Access/Mobile UX, UJET
4. Remote Access/Work from Home Functions and Capabilities, AcuCall

Salesforce for Service - Zone 4
Tuesday, September 26 6:00PM-7:00PM



Quality - Zone 5
Wednesday, September 27 10:00AM-11:00AM


1. A Supervisor’s Role in an Omni-Channel Contact Center, Content Guru
2. Ability to Measure Multiple KPIs (FCR, Accuracy, QA score), GamEffective




 

"Anyone looking for new ideas to grow and improve their call center would benefit from the wealth of information ICMI has to offer."

Marcy Moody, Supervisor, Delta Dental MI

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   © 2017 UBM, All Rights Reserved.