ICMI’s Renowned Contact Center Training Symposiums Return in 2015 with Robust Course Offerings
Empowering contact center excellence for 30 years!

ICMI’s Renowned Contact Center Training Symposiums Return in 2015 with Robust Course Offerings

2015 schedule brings expertise on critical industry topics to San Diego, CA; Alexandria, VA and Scottsdale, AZ

 

COLORADO SPRINGS, CO – December 4, 2014 – ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its schedule for the 2015 Contact Center Training Symposiums. The symposiums provide call center professionals of all levels with a uniquely intimate environment where attendees learn the latest on critical industry topics ranging from strategy and hands-on coaching, to knowledge management, metrics, quality monitoring and financials. The first 2015 Contact Center Training Symposium will take place March 17-20, 2015 in San Diego, CA. For more information and to take advantage of early bird pricing by February 6, please visit: icmi.com/SanDiego.

With a range of high-impact courses and workshops to choose from, attendees can customize their learning experience around what meets their specific interests - extending from one to four days of training:

4 Day Pass:
• The Workforce Management Boot Camp

2 Day Pass:
• Essential Skills and Knowledge For Contact Center Management
• Contact Center Strategy
• Monitoring and Coaching
• More than Metrics: Harnessing Data to Drive Performance

1 Day Pass:
• Small Contact Center Workshop
• Contact Center Site Tours

“We’re excited to once again offer a program that provides call center leaders with world class training courses taught by top industry professionals and unmatched peer-to-peer networking,” said Marta Kelsey, ICMI Marketing and Community Director. “Our training event allows attendees to learn the latest industry trends with content exclusive to ICMI, while also giving them a chance to step out of the office and gain a fresh perspective on current best practices.”

View the complete event schedule here: http://www.icmi.com/sandiego

Discount Offer
Register using the promo code CAPR to receive $200 off all training event pass types.

2015 ICMI Training Symposium Schedule
• March 27-20, 2015: San Diego, CA
• June 23-26, 2015: Alexandria, VA
• November 16-19, 2015: Scottsdale, AZ

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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