Call Center Demo to Advise Contact Centers on Overcoming Multichannel Challenges
Empowering contact center excellence for 30 years!

ICMI Call Center Demo & Conference to Advise Contact Centers on Overcoming Multichannel Challenges

COLORADO SPRINGS, Colo., July 31, 2013 – ICMI’s Call Center Demo & Conference, October 21-23 in Atlanta offers over 50 speakers and 25 sessions across 4 Tracks - providing practical, impartial and immediately actionable education from peers and experts.

Attendees will learn from case studies, workshops, expert led sessions, networking with peers, as well as an opportunity to get a peek inside the Atlanta call centers of The Home Depot, Delta Airlines, Convergent, and AutoTrader.com.

They will also hear from inspiring keynotes:

  • Achieving Everday Excellence in a Complex Environment, presented by Lisa Ford, Author, Trainer and Customer Service Expert. 
  • Wired and Dangerous: How Your Customers Have Changed and What to do About It presented by Chip Bell, Industry Expert and Best-Selling Author. 

One of the many challenges contact centers face is meeting the multichannel demands of the customer and how to equip their agents and operations with meeting these needs. Many sessions at the Call Center Demo & Conference, will address these issues and offer solutions and best practices.

Sessions focused on Multichannel challenges include:

Sponsors
Gold Sponsors: InContact, LiveOps,  and USAN
Sterling Sponsors:  Five9, TantaComm, VoltDelta, and Voxeo 

Additional Exhibitors
8x8 Inc., ADTECH Global, CallCopy, Castel Communications, Customer Relationship Metrics, Interactive Intelligence, Intradiem, iQor, LogiCALL by Jones/NCTI, Pipkins, Presence Technology, PTP, TCN, tcp, WFMSG and White Pages Pro. A complete list of exhibitors can be found here.

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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