ICMI.com Linking and Reprint Policy
Empowering contact center excellence for 30 years!

 

ICMI.com Linking and Reprint Policy

Thanks for your interest in ICMI, International Customer Management Institute content. We have several ways you can use our content:

Linking Permission

First, because we believe strongly that anyone should be able to point directly to our content; we encourage you to consider this option. We use links ourselves to give visitors easy access to additional information in the form of articles, tools, resources and other useful sites.  

When linking to our content, you may post our headline (or one of your choosing) and a brief, two- to three-sentence description of the article or resource on your site and then link directly out to the full text of the article on our site. Or you may want to use a contextual link (such as "See this article on ICMI.com") to allow your visitors to access our content.

   

 

Personal, Noncommercial Use

 

You may download, reformat and print a limited amount of ICMI.com content for your personal, noncommercial use. You may also include excerpts or limited portions of our content in printed memos, reports and presentations. We ask only that you attribute this information to us by including this statement: "Copyright © 201_ -ICMI. All rights reserved. Reprinted with permission from ICMI."

 

If you have any questions about this policy, please contact us at icmi@icmi.com .

 

 

Reprinting Our Site Content on Your Site

 

Our site hosts both content that we create and that our partners create. All material published on our site is either protected by our copyrights or trademarks or those of our partners. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display or in any way exploit any of the materials or content on our site in whole or in part without our express permission.

If you would like to request permission to use or reprint any of the content on our site, either online or in a print format, please contact us at icmi@icmi.com.

If we grant reprint permission, all articles must be reproduced in their entirety, unedited, and accompanied by the following copyright/reprint statement: "Copyright © 201_ -ICMI. All rights reserved. Reprinted with permission from ICMI."

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls