ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Brad Cleveland recently predicted 3 trends that will shape the contact center industry this year....
I think managing agents time is one of the major key aspect of running a...
As a customer service leader, you’re more aware than ever of how important culture is...
© 2017 UBMAll Rights Reserved