ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
Best Practices & Forums
Conferences & Expos
Sarah Stealey Reed: The foyer is claustrophobically stuffed with people. We’re all customer experience professionals;...
It's almost time for another #ICMIchat! Patrick Russell (@Patrick_SaaS) is our host tomorrow, and he'll...
Many contact center leaders know that they’re entering a post-voice era, but few are certain...
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