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Certified Trainer Program

Train the Trainer Contact Center course tagline

Wouldn't it be great to have a permanent ICMI trainer at your facility? Well, you can! ICMI's Certified Trainer Program prepares and certifies your own trainers to teach ICMI licensed courseware directly to your staff.

How it Works

Simply select the ICMI workshop you’d like to license and let us know your specific organizational, individual, or team development needs and goals—we’ll tailor the class for your organization and team so that it’s a perfect fit. A senior ICMI consultant will deliver one session of the class on-site at your location with your trainers in attendance so they can observe how material is presented by an experienced subject matter expert.

Your trainers will then complete the ICMI train-the-trainer program via an on-site or open enrollment workshop, learning the materials inside and out, while also being coached on how to be an expert facilitator.

You’ll get our proven content and session materials, as well as training for your own in-house trainers so that you can deliver the content on an as-needed basis.

Who Should Attend

This program is intended for any staff responsible for training. Students will become certified to teach ICMI licensed courses.

Get Started

Let us know you're interested and an ICMI expert will contact you with next steps and more information.

Get Started

Private Group Training

Private training just for your team.
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